Last updated: May 11, 2018
Your California Privacy Rights
Opt-Out of Disclosure for Direct Marketing Purposes. California Civil Code Section 1798.83 permits California residents to learn the identities of entities that received their Personal Information for marketing purposes and the categories of information disclosed. You may request such information by contacting us by e-mail addressed to firstname.lastname@example.org. Please reference California Privacy Rights in your subject line. You may also write to us at:
United Arab Emirates
L1204, The Lofts
Dubai Media City
ATTN: Privacy Officer.
Please be aware that this opt-out does not prohibit our disclosure of Personal Information for any purpose other than direct marketing. The information we collect and share may include your name, address, email address, and telephone number.
Automatic Gathering of Information. We collect information that you provide to us online, and through websites of unaffiliated third parties.
Automatic Gathering of Information by Third Parties. When you visit our website, third parties can collect Personally Identifiable Information about your online activities over time and across different websites pertaining to your visit to or use of our and other websites.
Do-Not-Track Requests. California residents visiting our website may request that we not automatically gather and track information pertaining to their online browsing movements across the Internet. Such requests are typically made through Web browser settings that control signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personally Identifiable Information about an individual consumer's online activities over time and across third-party websites or online services. We currently do not have the ability to honor these requests. We may modify this Policy as our abilities change.
Effective May 2018
Collection and Use of Information
Let us clarify the exact meaning of “Personally Identifiable Information” and “Non-Personally Identifiable Information”.
“Personal Data” or “Personally Identifiable Information/Data” (PII) is any data that could potentially identify a specific individual. Any information that can be used to distinguish one person from another can be considered as PII.
“Non-Personally Identifiable Information/Data”, also known as “de-identified” (de-identified data is information that does not actually identify an individual) or “anonymized”, is any information that may correspond to a specific person, account, or profile, but is not sufficient to identify, contact, or locate the person to whom such information pertains. This type of information is frequently used for research, statistical, or aggregation purposes.
Personal Information We Collect
Information provided by you
You will be required to provide your Personal Information (PII) at our website or in any other way. This information is:
In some Kromtech products you can create an account using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you with an option to share certain personal information with us such as your name and email address to pre-populate our sign up form.
Information provided by you will be used only for:
This data enables fast and efficient rendering of our products and services to our customers. In addition, it is used for communication purposes, such as notifying you about product updates or special offers.
User information is not complemented by information from other sources.
Once you purchase our software, the information collected by our software is linked to your personal information and can be used to handle any technical, product, or customer support requests that you may send to us.
Information Collected Automatically
In addition to information you enter yourself, we may collect some information automatically for optimizing your experience when using our product and improving the product itself, including:
This data is used for the following purposes:
Collecting Information from Children
Company’s website or services are not directed to children. We may not knowingly collect any personally identifiable information from children under 16 years of age.
If you are under 16 years of age, then please do not use or access our product and services at any time or in any manner. Company reserves the right to delete this information if it learns that Personally Identifiable Information of children under the age of 16 has been collected on the services without parental consent. If you are a parent or guardian and discover that your child under the age of 16 has obtained an account on our services, then you may contact our Customer Support at email@example.com and request to delete that child’s personal information.
Information collected via ZoomSupport:
Collected information is used for:
During the fix session, an Agent may install ZoomSupport “ZoomDiagnostics” on your computer. It is a diagnostic tool that analyzes your computer, gathers basic information about the system properties and settings, and displays it in a comprehensible manner.
This tool can also detect some problems on your computer while working in the background. For example, if something is wrong with the computer system, installed applications, or the memory is full, you may see some notifications with appropriate advice and instructions related to your situation.
We do not collect any Personal Information through this tool. We may collect such information as:
ZoomSupport “Remote Access”
ZoomSupport “Remote Assistance" offers remote access service to assist us in diagnosing and resolving technical and system issues that appear on your computer. To perform a remote connection, our Agent must receive your prior explicit consent to do so. Explicit consent — also known as express or direct consent — means that an individual is clearly presented with an option to agree or disagree with the collection, use, or disclosure of Personal Information and unambiguously signals his or her agreement.
Additionally, you can terminate the connection at any time. Our Agent will describe to you how to disconnect before the connection is launched.
The entire process allows a “Remote Assistance” Agent to access your device remotely to diagnose any conditions that may interfere with its performance, and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a “Remote Assistance" Agent to log in to your computer, which may contain your Personal Information, files, documents, etc.
We strongly recommend that you secure your sensitive files before our Agent connects to your computer remotely. Please do not leave these files on your desktop, as it is your responsibility to make your valuable information inaccessible to prevent any type of data loss or corruption. To make your files inaccessible to others, you can use built-in encryption tools on your computer.
Here you can find the step-by-step instructions on how to do so:
In addition, we would like to inform you that even if you do not secure or encrypt your files and they are stored on your desktop, our Remote Assistance Agents will only search your computer in order to identify and correct any conditions on your computer that may hinder its performance and will attempt to limit their interaction with your files to a minimum.
Information collected via MacKeeper™:
Collected information is used for:
In case if you want to delete your Kromtech account please contact our Customer Support.
"Camera Tracking" and "Microphone Tracking"
The Camera and Microphone Tracking feature is designed to detect the usage of camera and microphone (both built-in and external) by other applications on your device. This feature will help you detect unauthorized intrusion into your private life by unknown applications.
When you activate this feature, it will notify you that some application started to use your camera and/or microphone. You can allow your camera and microphone to be always used by applications that you believe are safe, so no notifications will be shown next time for these apps.
MacKeeper does not track and/or save any audio or video recordings, but it indicates the moment when the camera and/or microphone becomes activated by any application that is installed on your device.
Anti-Theft is one of security features of MacKeeper. By default Anti-Theft is disabled. In case you enable Anti-Theft service it will automatically collect your computer's IP address and its geographical position every hour.
You can report your computer STOLEN or LOST on your MacKeeper account, in open Anti-Theft tab. Then it will collect IP address, track location, trace-route and make snapshots using the built-in iSight camera or any external camera every five minutes.
Automatically gathered data collected by the Anti-Theft service is completely anonymous. Therefore even if it is revealed to some third parties, this won’t affect your privacy.
Information Collected via Email:
Occasionally you will receive customer satisfaction surveys via email where you will be asked to provide us with your opinion and some additional personal information. It will be used solely by us for our internal usage to improve our products and services, overall, making your user experience better.
Information that is Collected and Provided by Third Parties:
Some of your Personal Information, such as your name, email address and other information (like the type of subscription you bought, it's price, etc.; please note that we don't collect information about your credit card number or other sensitive data), may be collected and provided to us by third parties, such as cleverbridge©, PayPro Global©, and RevenueWire®. To make your investigation easier, we would like to provide you with the links to third-party policies:
Please read all Privacy Policies that are listed above to make sure that you agree to all conditions; otherwise, do not purchase or use our service.
We may retain your Personal and/or non-Personal Data even after you stop using our services and your account becomes inactive in our system.
We retain this information to protect our Company in disputes and proceedings, to comply with legal obligations, meet regulatory requirements, etc. In addition, if you would like to use our services again in the future, it is easier for us to perform remote assistance when we already know the specifics of your computer and how we have helped you before.
If you wish to cancel your account or request that we no longer use your information to provide you services contact our Customer Support at firstname.lastname@example.org.
To ensure this, we use standard contract clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable when transferring data to other countries. For example, we may share your non-identifiable information in the event of business transfer, if it will be required by law etc.
Sharing Your Personal Information
We may share your Personal Information only in the following cases:
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
Kromtech does not sell, rent, or trade your Personal Information to anyone.
This data may include, but is not limited to the following:
Kromtech supports the development of a “do not track” standard. At this time our sites do not respond to DNT mechanisms. Once a standardized "Do Not Track" (DNT) feature is released, we intend to adhere to the browser settings accordingly.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences and help us collect data.
On our websites we use such technologies as cookies. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website.
Control of Your Personal Information
Kromtech respects enhanced user privacy controls. We support the development and implementation of a standard "Do Not Track" browser feature, which is being designed to provide customers with control over the collection and use of information by third parties regarding their web-browsing activities. At this time Kromtech does not respond to "Do Not Track" mechanisms. Once a standardized "Do Not Track" feature is released, Kromtech intends to adhere to the browser settings accordingly. Except as otherwise described in this statement, personal information you provide on our website won’t be shared without your permission. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
For example, you can:
Security of your information is very important to us, and we do our best to secure your information. But remember that the Internet is not a secure environment, so we encourage you to be vigilant about protecting the confidentiality of your information.
We have implemented a number of security features throughout the Company's websites that are intended to help prevent the unauthorized release of or access to the user information we collect online.
As we described above, we collect different kinds of information. Specifically, it is Personally Identifiable Information and non-Personally Identifiable Information. Each kind of information has its own appropriate level of protection. For example, there is no need to protect non-Personal Information with the highest level of security.
To protect your Personal Information, we restrict access to it to Company employees, contractors and agents who need it to perform their job duties. In addition, those who have access to Personal Information are subject to strict contractual confidentiality obligations and may be disciplined or have their contracts terminated if they fail to meet these obligations.
We protect your information by using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Nevertheless, no one can guarantee absolute protection of your Personal Data. You must also do your part in protecting the data, systems, networks, and services that you are using.
Please be aware that we are not responsible for the privacy policies of other websites and services that may be linked from our website.
If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us here.
Changes To This Policy