Privacy Policy

Previous version of our Privacy Policy:

Last updated: March 2, 2017

This Privacy Policy is layered. It means that this policy is designed to respond to problems with excessively long policies. A short part of policy — the top layer (static part) — provides you with the key elements of the privacy policy. The full part of policy — the bottom layer (drop-down part) — covers all the intricacies in full.

Introduction

We, Kromtech Alliance Corp. (the “Company”), are aware about privacy issues that occur during the usage of products, services and websites. Therefore we strictly follow the all data protection procedures regarding the full security of your personal information. Our privacy policy applies to:

By doing all of the above actions you confirm that you accept our Privacy Policy.

The following Privacy Policy covers handling of personally identifiable information ("Personal Information") collected by the Company when you use our products and services.

This Privacy Policy does not apply to information about you collected by any third party, including through any content (including advertising) that may link to, or be accessible on, our websites or through our services.

Your California Privacy Rights

We make these disclosures to those visiting our website who reside in California which supersede and replace any conflicting disclosures found elsewhere on our website.

Opt-Out of Disclosure for Direct Marketing Purposes. California Civil Code Section 1798.83 permits California residents to learn the identities of entities that received their Personal Information for marketing purposes and the categories of information disclosed. You may request such information by contacting us by e-mail addressed to support@kromtech.net. Please reference California Privacy Rights in your subject line. You may also write to us at:

Kromtech Alliance Corp.

Richmodstraße 6

Büro 430

50667 Köln

Germany

ATTN: Privacy Officer.

Please be aware that this opt-out does not prohibit our disclosure of Personal Information for any purpose other than direct marketing. The information we collect and share may include your name, address, email address, and telephone number.

Automatic Gathering of Information. We collect information that you provide to us online, and through websites of unaffiliated third parties.

Automatic Gathering of Information by Third Parties. When you visit our website, third parties can collect Personally Identifiable Information about your online activities over time and across different websites pertaining to your visit to or use of our and other websites.

Do-Not-Track Requests. California residents visiting our website may request that we not automatically gather and track information pertaining to their online browsing movements across the Internet. Such requests are typically made through Web browser settings that control signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personally Identifiable Information about an individual consumer's online activities over time and across third-party websites or online services. We currently do not have the ability to honor these requests. We may modify this Policy as our abilities change.

Changes to Notice. By using the Service, you consent to our collection, use, and disclosure of your Personal Information you provide in accordance with this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Privacy Policy changes will apply to the information collected from the date we post our revised Privacy Policy, as well as to existing information we hold.

Effective March 2017

Click the drop-down button to learn more about your California Privacy Rights.

Collection and Use of Information

While you are visiting our web site or using our software, we may collect and use different types of information about you. This information is used only for fast and efficient rendering of our products and services to our customers. In addition, we may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications.

Let us clarify the exact meaning of “Personally Identifiable Information” and “Non-Personally Identifiable Information”.

“Personal Data” or “Personally Identifiable Information/Data” (PII) is any data that could potentially identify a specific individual. Any information that can be used to distinguish one person from another can be considered as PII.

“Non-Personally Identifiable Information/Data”, also known as “de-identified” (de-identified data is information that does not actually identify an individual) or “anonymized”, is any information that may correspond to a specific person, account, or profile, but is not sufficient to identify, contact, or locate the person to whom such information pertains. This type of information is frequently used for research, statistical, or aggregation purposes.

Personal Information We Collect

Information provided by you

You will be required to provide your Personal Information (PII) at our website or in any other way. This information is:

  • Login and password;
  • Name;
  • Contact details (such as email address);
  • Billing information (we do not collect your sensitive payment information);

You can create a Kromtech/MacKeeper account using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you with an option to share certain personal information with us such as your name and email address to pre-populate our sign up form.

Information provided by you will be used only for:

  • Creation of account where you will be able to manage Kromtech product licenses;
  • Customer support CRM system;
  • Continuous improvement of our services;
  • Analyzing how people use our services, how frequently, which kind of assistance they need, etc. to keep internal analytics;
  • Personalizing communications with you;
  • Training of our junior personnel;
  • Resolving disputes;
  • Protecting our rights, enforcing our policies, and complying with laws.

This data enables fast and efficient rendering of our products and services to our customers. In addition, it is used for communication purposes, such as notifying you about product updates or special offers.

User information is not complemented by information from other sources.

Once you purchase our software, the information collected by our software is linked to your personal information and can be used to handle any technical, product, or customer support requests that you may send to us.

The user is able to correct material inaccuracies in Personally Identifiable Information, such as account or contact information, in their Kromtech account. If you have any concerns or questions regarding the Personal Information we collect, you can always contact us.

Information Collected Automatically

In addition to information you enter by yourself, we may collect some information automatically for optimizing your experience when using our products and improving them, including but not limited to:

  • User configuration information;
  • IP addresses;
  • Cookies;
  • Browser information.

During registration of a Kromtech account we will also collect such information as name, email and phone number.

Such automatically collected data is mostly non-personal.

We need this data to analyze our work, improve our service and website, and make qualitative changes to provide our customers with worthy service.

Collecting Information from Children

Company’s website or services are not directed to children. We may not knowingly collect any personally identifiable information from children under 13 years of age.

If you are under 13 years of age, then please do not use or access our product and services at any time or in any manner. Company reserves the right to delete this information if it learns that Personally Identifiable Information of children under the age of 13 has been collected on the services without parental consent. If you are a parent or guardian and discover that your child under the age of 13 has obtained an account on our services, then you may contact our Customer Support at support@kromtech.net and request to delete that child’s personal information.

Information collected via MacKeeper:

  • Email address;
  • IP address;
  • Information about your Mac (Mac OS version, Mac’s model and serial numbers, MAC address, overall system information);
  • Information about your installed applications (e.g. versions, size, date of last update, etc.);
  • Results of Find & Fix scan.

Collected information is used for:

  • Registration of the MacKeeper/Kromtech account;
  • Proper functioning of MacKeeper;
  • Supplying you with a list of recommended fixes/software updates.

In case if you want to delete your Kromtech account please contact our Customer Support.

“Anti-Theft Service”

Anti-Theft is one of security features of MacKeeper. By default Anti-Theft is disabled. In case you enable Anti-Theft service it will automatically collect your computer's IP address and its geographical position every hour.

You can report your computer STOLEN or LOST on your Kromtech account, in open Anti-Theft tab. Then it will collect IP address, track location, trace-route and make snapshots using the built-in iSight camera or any external camera every five minutes.

Automatically gathered data collected by the Anti-Theft service is completely anonymous. Therefore even if it is revealed to some third parties, this won’t affect your privacy.

“Internet Security”

MacKeeper’s Internet Security feature is powered by Avira’s antivirus engine. In case of installing our Internet Security service, which includes Real Time Safe Browsing, Automatic Security Updates and Real Time Antivirus Scan you confirm that you have read, understood and agreed to Avira EULA and Privacy Policy.

Information Collected via Email:

Occasionally you will receive customer satisfaction surveys via email where you will be asked to provide us with your opinion and some additional personal information. It will be used solely by us for our internal usage to improve our products and services, overall, making your user experience better.

Information Provided by Third Parties:

We can use your personal information such as email address provided by third parties (e.g. cleverbridge) for our promotional activities such as notifying you about product updates and special offers according to cleverbridge Privacy Policy. If you don’t agree with this, please don’t proceed the purchase of our product.

Data Retention

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We may keep certain information even after you stop using our services if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.

We may retain your Personal and/or non-Personal Data even after you stop using our services and your account becomes inactive in our system.

We retain this information to protect our Company in disputes and proceedings, to comply with legal obligations, meet regulatory requirements, etc. In addition, if you would like to use our services again in the future, it is easier for us to perform remote assistance when we already know the specifics of your computer and how we have helped you before.

If you want to review this information for accuracy, or if you want us to remove it and no longer use it for any purposes, you can make the request by contacting us here.

Click the drop-down button to learn more about collection and use of information.

Data Sharing

We respect and protect your private information. That is why we restrict access to Personal Information of our Customers to Company employees, contractors, and agents who need this information to perform their job duties. Those who have access to Personal Information are subject to strict contractual confidentiality obligations. We cannot ensure absolute security. There is no guarantee that information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

We will share your Personal Information only in the following cases:

  • Affiliates: In some cases we may closely cooperate with some companies and/or businesses, and may require your Personal Information for various transactions with these partners.
  • Agents: We may employ other companies to act as intermediate parties for us; therefore, we may share our customers’ private information with them. These agents will not use your information for purposes other than assisting us.
  • Business Transfers: Customer information is a business asset of the Company. Therefore, when the Company becomes owned by a third party as a result of a merger, acquisition, reorganization, or bankruptcy, customer information may be passed to this third party as well.
  • Protection of the Company and Others: It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities and institutions to disclose your Personal Information. We may also disclose information about you if we determine that such disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

  • With Your Consent: You will be informed about other possible cases of sharing your Personal Information and will have the right to prevent this.

Kromtech does not sell, rent, or trade your Personal Information to anyone.

Click the drop-down button to learn when your Personal Information may be shared or disclosed.

Tracking Technologies

Through the use of “cookies” and other technologies, we may collect data in order to, among other things, make it easier to navigate through our websites and to optimize the user experience across multiple devices.

This data may include, but is not limited to the following:

  • The website that referred you to us;
  • The web pages you viewed on our site;
  • The advertisements you viewed and clicked on at our site;
  • Coupon activity including the types of coupons that you choose;
  • Store your preferences such as volume control or high game score;
  • Display content based upon what you view on our site to personalize your visit.

Kromtech supports the development of a “do not track” standard. At this time our sites do not respond to DNT mechanisms. Once a standardized "Do Not Track" (DNT) feature is released, we intend to adhere to the browser settings accordingly.

Cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences and help us collect data.

On our websites we use such technologies as cookies. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.

We use cookies for several purposes including:

  • Storing your preferences and settings. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. For example, language and currency that you selected on our website.
  • Analytics. In order to provide our products, we use cookies and other identifiers to gather the usage and performance data. For example, we use cookies to count the number of unique visitors of a web page or service and to develop other statistics about operations of our products. To keep analytics we use Google Analytics cookies.

You can always manage the use of cookies in your browser settings. We recommend that you study this website to understand how to control/delete cookies on your computer.

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website.

Control of Your Personal Information

Kromtech respects enhanced user privacy controls. We support the development and implementation of a standard "Do Not Track" browser feature, which is being designed to provide customers with control over the collection and use of information by third parties regarding their web-browsing activities. At this time Kromtech does not respond to "Do Not Track" mechanisms. Once a standardized "Do Not Track" feature is released, Kromtech intends to adhere to the browser settings accordingly. Except as otherwise described in this statement, personal information you provide on our website won’t be shared without your permission. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Click the drop-down button to learn more about tracking technologies that we use.

User Options

At any time you can unsubscribe from any MacKeeper/Kromtech promotional email. Also you are able to correct material inaccuracies in Personally Identifiable Information, such as account or contact information at Kromtech account. If you want to delete your account, your personal information that is stored in our databases or want to opt-out of our services, please contact with our Customer Support.

E-mail Communication

We will send you important administrative and transactional messages (i.e., service notifications). Additionally, from time to time you may receive newsletters and various promotional materials from the Company and Company’s Partners notifying you about product updates or special offers. If you don’t want to receive such emails from us, you are free to unsubscribe from the mailing list.

You can find the information of how it is done at the bottom of the email that you have received.

Click the drop-down button to learn more about your options.

Security

Security of your information is very important to us, and we take it very seriously and do our best to secure your information. But remember that the Internet is not a secure environment, so we encourage you to be vigilant about protecting the confidentiality of your information.

We have already implemented various security features that are intended to help prevent the unauthorized access or loss of the Personal Information that we collect.

As we described above, we collect different kinds of information. Specifically, it is Personally Identifiable Information and non-Personally Identifiable Information. Each kind of information has its own appropriate level of protection. For example, there is no need to protect non-Personal Information with the highest level of security.

To protect your Personal Information, we restrict access to it to Company employees, contractors and agents who need it to perform their job duties. In addition, those who have access to Personal Information are subject to strict contractual confidentiality obligations and may be disciplined or have their contracts terminated if they fail to meet these obligations.

We protect your information by using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Nevertheless, no one can guarantee absolute protection of your Personal Data. You must also do your part in protecting the data, systems, networks, and services that you are using.

Please be aware that we are not responsible for the privacy policies of other websites and services that may be linked from our website.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us here.

Click the drop-down button to learn more about information security features that we have already implemented and features that we are going to implement.

Changes To This Policy

We may change this Privacy Policy. The “Last updated” section at the top of this page states when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on this page. Your use of the Kromtech services following these changes means that you accept the revised Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and share your Personal Information.

Questions?

We are open to any questions on this Privacy Policy. Please address all your concerns to email.